Once upon a time, in a job far far away, most of my role was social media for one particular company. No two days were the same. It could be a brilliant day where everyone was lovely, or it could be a terrible day where everyone was angry. Death threats were not uncommon. Wishes of cancer were not uncommon. On my worst day, I sat at my desk in tears for nine and a half hours straight while angry tweets came pouring in.
Did I mention that I was the only person responsible for social media 24/7, and that I had no cover?